Melinda L.

Well... since Mother's Day was just yesterday and my sister had ordered and shipped some of your chocolate covered strawberries to my mom... she brought them out on Sunday for us to see and try... and they also had a smell. I also thought at first they smelled like alcohol infused berries. My mom sliced one up so we could taste it. I should have taken a picture of the one she cut up... because to me the berry inside looked like an OLD overripe berry... one sitting around too long before being used for anything. It even had a slight grayish tint. So that would explain the smell and the alcohol scent... it was like it had FERMENTED. The covering of chocolate was also nasty. NO where near chocolate and the texture was awful. I felt bad because my mom cut one up and gave it to 4 of us to taste... 3 of the 4 of us had to spit it out it was so bad. The other one ate her tiny slice I think so as not to hurt my mom's feelings. Personally, I am just hoping my mom does not get SICK from eating the rest as I am sure she will. She would not want to throw away a present from anyone if she can keep from it. I think you need to do some research on this and find out what happened as I honestly believe someone along the way decided to go ahead and use a batch of BAD BERRIES... probably figuring no one would notice or complain. Not a way to do business. You will always get caught in the end. Your reputation will be ruined very quickly. All I can say is my sister must NOT have researched your company very well as all I have seen so far are COMPLAINTS and very few actual compliments on your product. I would never have ordered from you to begin with (as she also said your shipping was outrageous. Basically the price of the berries). I will be sure to let anyone I know to never order from you and the reasons why. If you want to say in business you really need to get this straightened out and do right.

Shari's Berries- We're so very sorry Melinda. This certainly doesn't meet our standards. We will make it up to you. Please email your order information to our Resolution Team at: *******@sm.berries.com and they will get back to you today with a resolution. Thank you. Sandy

No. It was my sister who ordered the berries for our mother. Personally, I would hope you would see the NUMEROUS complaints here... so many you must need to hire a full-time staff to deal with them. I would hope a company would think it better to resolve the problem FROM WITHIN and make things right to begin with, instead of having to go back and spend all this time and money with each customer to try to rectify things. I don't want our mom to have any more of your berries. I also hope she does not get sick from continuing to eat the ones she got as I know she probably will. I would have thrown them away. My sister has been sick so has not been told yet about this issue. I have NO idea why she ordered anything from to begin with unless she has received orders from you in the past without any issue. Just from doing a small amount of research this morning I found so many complaints all over the web that I would have NEVER ordered anything from you. Complaints ranging from bad alcohol smelly berries to fake sweaty, parrafin tasting chocolate coverings to overcharging for shipping and not even the full actual delivery of the berries or always being ONE short in the boxes. Does someone decide along the way to just POP one in their mouth and keep it for themselves thinking "ah no one will notice or think it was a fluke and they won't complain"? Of course someone would complain. I think the direction your business is heading is down. I have found complaints about the bad berries that go back even as far as THREE years ago.