Melanie W.

We have not previously had problems with Booking.com but I am not sure I shall use them again after our recent experience with their new and misleading policy. Be VERY careful when booking some hotels with them. On the 23rd of March 2016 I booked a hotel in Honfleur called Les Maisons De Lea for one night in mid June 2016. The booking was made with a Free Cancellation policy. On the 24th March the hotel withdrew the cost of the stay from my bank account plus a £7 transaction charge. At no point during the booking process or in the 'Fine Print' on their site does it mention they will do this. If you hover over a small blue question mark on the cancellation policy it says money will be withdrawn 'prior to ONE DAY before your stay'. When I questioned Booking.com they said this was within the guidelines and acceptable So it's ok then for the hotel to earn interest on £500 of our money for three months prior to our stay!? This is unethical on the part of both the hotel and Booking.com. Please be VERY aware of this new scam when you book!