Melanie Q.

On 2 occasions I have placed an order on the same product that was ordered and both times a few days later Groupon was unable to provide the product. Issued a long letter via email (generic I'm sure) stating their apologies and how this was unacceptable and will be refunding me.
Well, being in Canada the refund is less in the end because of Visa fees. Groupon should be responsible for these fees especially when it is their fault for the refund to begin with.
FYI, the product was Dolce & Gabana Perfume and a Starbucks card that is only available in the U.S., but being sent through to Canadians.
These fees should be refunded directly to my credit card and not in Groupon Bucks. I will NEVER shop with Groupon again along with my friends and family. For a company which is growing and will not honour their mistakes fairly is unjust.