In response to their response: Once again, they are lying. My bank determined that they acted fraudulently and reversed the ACH transfer based on all my documentation so why would they give me a store credit when they no konger have my money?. The Illinois Attorney General also contacted me and took information so that they could try to sue them/put them out of business.
I can understand your frustration, but can assure you nothing mischievous was done during this transaction. Craig took payment in the form of an Electronic Check, which works as a wire transfer using the routing number and account number from a physical check. We do this to avoid merchant terminal fees associated with running a credit card. Craig was able to save you $327.95 in discounts due to accepting electronic check. Your order went through just fine without needing any additional information. 2 Days late you contacted us to cancel the order and were informed about our cancellation policies. You informed Craig you wish to proceed forward with cancellation. Craig gave you a full in-store credit for the purchase price of your transaction. Your sectional is fully available and ready to ship to you upon your agreement to accept the delivery. If you choose to continue to not accept the shipment of the sectional, you have an in-store credit you can use towards purchasing any of our 18,000 products listed on our website. If you choose to accept delivery of the sectional please email cs@saferwholesale.com to inform them to ship the product right away. If you choose to use your in-store credit you can contact our sales department to order any product you desire.
Melanie Has Earned 5 Votes
Melanie P.'s review of SaferWholesale earned 5 Very Helpful votes
Melanie,
I can understand your frustration, but can assure you nothing mischievous was done during this transaction. Craig took payment in the form of an Electronic Check, which works as a wire transfer using the routing number and account number from a physical check. We do this to avoid merchant terminal fees associated with running a credit card. Craig was able to save you $327.95 in discounts due to accepting electronic check. Your order went through just fine without needing any additional information. 2 Days late you contacted us to cancel the order and were informed about our cancellation policies. You informed Craig you wish to proceed forward with cancellation. Craig gave you a full in-store credit for the purchase price of your transaction. Your sectional is fully available and ready to ship to you upon your agreement to accept the delivery. If you choose to continue to not accept the shipment of the sectional, you have an in-store credit you can use towards purchasing any of our 18,000 products listed on our website. If you choose to accept delivery of the sectional please email cs@saferwholesale.com to inform them to ship the product right away. If you choose to use your in-store credit you can contact our sales department to order any product you desire.