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Melanie P.

Contributor Level

Total Points
81

1 Review by Melanie

  • LightInTheBox

2/21/14

"I'm a mother of four who barely has time to shop for frames in store. I came across what looked like a great deal on a Wall set of 10 frames on llightinthebox. Unfortunately my excitement quickly turned to great regret, utter disappointment and a feeling of being bamboozled by the depiction, description and price value of these frames marked at $149.99 but on sale I can get them for $69.99.

These must be nice frames I thought. Since the set of 10 price value was $149.99 USD that means these are $15 frames and I can get then at under $10 each.

The depiction is of the frames displayed with matting inset. The specifications say pictures held are at smallest 5"x7".

I was so happy about this deal that I ordered two sets. Being in Canada shipping was an additional $43 and with conversation these two sets came to $193.00 on my credit card. It was still a good deal for frames that are valued at $15 each.

Now here's the most embarrassing part. My realization that I had been duped. The frames arrived and required Cash on Delivery for duties paid at customs. That was an additional $34 and then when I picked up the box that already seemed far too small to contain two sets of quality frames. It was SO light.

I cried inside seeing that they were not even glass inset but thin plastic, they require assembly to mount on the wall. They are the same frames that are sold at IKEA call NYTTJA that you can get for as low $2 each!

Also the specs that read "Picture Holds: 12*16*1pcs, 7*12*2pcs, 5*7*7pcs" of frames depicted as displaying photos within a matted setting IS actually the dimensions of the frame itself. Within the matting of the small frames described as holding 5*7 you can actually display 3.15"*5".

I have contacted their customer service regarding the quality. Take from this review what you will. Beware buying on this site. If you have money to squander - go ahead. If you are looking for savings, don't do it.

I have just paid over $200 for frames worth $2 each. I am very sad and embarrassed about buying from this site."

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LightInTheBox F. – LightInTheBox Rep

Hi Melanie,

Thank you for letting us know your shopping experience on our website and we are very sorry for the inconvenience. We have contacted you via email concerning your package and this has been taken care of. Please check and hope we meet your expectation!

Any further requests, you may let us know.

Thanks,
LightInTheBox Team

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