Mehdi Z.

I tried CheapOair last month for an overseas trip for my family. We had 6 people flying from two different states that needed to be coordinated to meet in Chicago and then fly to Frankfurt Germany. When you first call the phone prompts you for purchasing a ticket, customer service, Etc. I chose purchase a ticket and the phone was answered quickly, they were nice enough and after about 45 minutes of checking flights the agent booked everyone and said he will send the itineraries via email shortly after. When I asked the agent about cancellation fees he said I will have 48 hours to cancel for 100% refund. I received the itineraries a couple of hours later to find out 5 out of 6 passengers had seats and one was left out, and in the fine print it said that I only had 4 hours to cancel the flights otherwise there would be a penalty. When I called them back I was prompted again and I chose customer service which was a much longer wait and I was transferred once or twice, then I was told that they did not have any seats for the 6th passenger next to the rest of the family. At this point I felt that they are not being honest with me and asked to cancel my reservation, I was told that they will refund my money but since they already had to pay the airline it might take a couple of weeks for all of the monies to be refunded a few weeks went by and they had kept approximately 13% of the total sum, and calling them was proving to be fruitless. At this point we had to call American Express and challenge the charges. They where a waste of my time.