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Meghna P.

Contributor Level

Total Points
84

1 Review by Meghna

  • FactoryOutletStore.com

1/19/16

I placed my order with them over phone on Thursday Jan 7,2016. Person who takes the order clarifies about my order and tells me I would certainly receive my order within 2-4 business days. I ask for email confirmation and yet it's Monday but still didn't receive any email. So, I call them on Monday Jan 11,2016 asking about my order status and they tell me I have to wait for this product for at least 3 weeks from now till I receive it because they don't have the product in stock any more. I speak to a random supervisor who is so rude that doesn't want to talk to me about the inconvenience but tells me to cancel my order if I can't wait for that long time. However, I said it's alright I needed the phone so i'll wait. Back again on Thursday Jan 14,2016 I called them as a new customer and asked them about the same phone I ordered to see if they have that in stock yet or not and they surprised me they had the phone in stock. I asked them why they lied me about not having my order shipped to me when they had the product in stock. And he confirms that the order was putted wrong because I asked for gold color and they had on order black color phone. The person on phone apologized and said he'll get this going right away for me. Again on Monday Jan 18,2016 I call to ask them about my order status. I get reply that the order has been sent to warehouse and we will email you your tracking soon. I call on Tuesday Jan 19,2016 speak to a supervisor name Tracy and she tells me someone will call you from our office soon about your order. I still haven't received any call nor any email. I am still waiting for my order. If you are planning to order something from this site I would say please please please DON'T. I am so tired now that I want to cancel my order with this people. They do not value their customers neither they care about their customer. THEY SUCK AND ARE COMPLETE NON PROFESSIONALS.

Meghna Has Earned 4 Votes

Meghna P.'s review of FactoryOutletStore.com earned 4 Very Helpful votes

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