Meg H.

I purchsed a groupon last year and was very excited to use it. I live in Boston, so it is not hard to get up there, however from the beginning this has been a horrendous experience! First, when I went to book a date, all the dates were sold out! Then when I contacted groupon asking for a groupon credit, they said no, even though there was no way I could use it, as it is seasonal and closes in March. I fought with Groupon, and then tried to book again in November directly with Hotel Du Glace for the current season, now that they have opened back up. However, as they said my groupon is expired, they will only accept the amount I paid( about $279) the catch however is the ONLY option is not cash value, maybe to buy gifts etc. but a 1 night stay which can ONLY Be booked at a M-Thurs rate of $398. The catch is it is only double occupancy, and if I go alone, it is still $398. SO there is NO way to use this groupon without spending even more for a deplorable customer service experience with both Groupon and Hotel Du Glace. I strongly caution against using either company.