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I ordered one item, it came in completely the wrong size and to return it would cost more than I paid for it. Now I'm signed up for the membership which means I have to go on the site every month and say I don't want to buy anything or be charged $40 a month. And getting out of the membership is not simple.
Megan T.'s review of Adore Me earned 3 Very Helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hi Megan,
Thank you for your review.
We are sorry to hear you received the wrong size product.We hold our warehouse to high quality standards to ensure each shopper receives their lingerie as they order it. We apologize deeply for any inconvenience this may have caused and assure you we intend to investigate this incident. Any further information you can provide would be of assistance.
That being said, we do we encourage shoppers to exchange sets that are not up to standard! We offer FREE exchanges on the spot. Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Regarding the VIP membership, you are free to cancel it any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30a.m. To 8:30 p.m.
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com