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Based on my last experience with purchasing clothing online I was a little wary. I ordered 3 dresses with forever 21 as I know them to be a reputable company. I ordered three dresses and because I bought over $60 of merchandise shipping was free. I live in Central Ontario and made my order on a Sunday, so it was processed the next day. 2 days later it was shipped and I had received within 3 days of my purchase. Impeccable speed. 2 of the dresses fit fantastic - I'm a smaller build with large hips so I was worried about size, but they supply a good chart for reference - but the third was a little big in the bust. I didn't want to tailor it and mess it up so I took it into the retail store about 40 minutes away from me. They gave me store credit in the amount I purchased it at, which I then used again to buy a different dress online plus accessories. Still had to pay for shipping but honestly, best online shopping experience ever. Definitely recommended!
Tip for consumers:
The sizes are pretty normal based on what you would usually purchase but take a look at the size chart just in case.
Whoever actually managed to get what they ordered from this place is so lucky. I spent $75 on this website and only received 3 of the 4 items I had ordered. Not only that but it took 3 weeks longer than I had been promised to expect my items. I had ordered one dress in particular with plenty of time extra so I could wear it for New Years and never received it in time, let alone at all. One of my dresses was not even sewn together, and the shirt's arms were sewn together at the back. I spoke with 4 different agents, all of which supplied me with different information than the next. When I asked what happened to my missing dress they just said "confirmed lost" and refunded me the price when I told them I would contact PayPal to get my money back. Horribly run company, and what they don't tell you is that they ship from China after hand-making you your orders. Extra week or two for that.
My advice? Stay away from this place. I ignored the reviews because I thought I had a chance of getting my order right. Instead, it was 100% wrong.
Tip for consumers:
Tip for anyone else who might use this? Don't.
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Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, could you please check our return and refund policy via this link http://www.tbdress.com/help/Returns-Refund-Dispute-15/ and then take pictures showing the problem with the dresses and send emails to service@tbdress.com or call +86 29 82016886 and contact with them to raise a complaint in order to get a refund. Thank you for your cooperation!