Megan M.

After 3 weeks, never did my order get delivered. Spoke with "customer service" every day for almost a week. Same story over and over again. Everyone promises to take full responsibility, get this taken care of and call you tomorrow to confirm everything has been taken care of.

Unfortunately, no one ever actually follows up and you can never actually get back through to anyone you have spoken with. The florist name and customer service extention numbers are all top secret.

Order never delivered and after 1 manager refunded and promised to re deliver (it never was), two separate employees tried to charge me again to get it re-set up to deliver!

Then I found out that customer service lied about ever calling the florist to follow up after days and days of many people saying they were calling the florist. No sense of urgency, same hollow script is followed by all just to basically put you off for another day. What an AWFUL experience.