Megan M.

Just like any company, some people have bad experiences, some have good. Felt like I should share the good.
I have ordered from Shutterfly SEVERAL times to say the least. Most recently, I orders various print sizes of images from my honeymoon. I got all my photos, they were exactly as they should be, all the right images and sizes, EXCEPT one order of 2 12x12 images. The box had clearly been injured and taped back up, but not before putting a dent and a scratch in both images. I immediately took pictures of the box and the photos, emailed Shutterfly to explain what happened, and figured I would have to wait for awhile. I got an email confirmation for a reorder of those 2 images (no charge) within a half hour of submitting my email. Then got the follow up from their customer service apologizing for the inconvenience and letting me know they were replacing the photos.
That kind of customer service you can't get just anywhere anymore. Very happy with my experiences with Shutterfly, don't know that I will order from anywhere else.

I ordered on 4/18 a variety of items for my end-of-May wedding. Just to give some examples, the buttermints, personalized totes and a wedding cake topper (also personalized). My only qualms with them was their site didn't update the tracking information well - said half the items were coming in 1 shipment, the rest in another. Come 4/23, received one giant box with everything I ordered, the personalizations all correct, the items all correct and exactly as described. I am sure this company is like any other online company, as far as the ability to get the wrong items, have them take to long, etc. But I felt people should know, that isn't necessarily every time. I would do business with them again in a heartbeat.

I too, like some others I am seeing in these reviews, decided to put together a wedding website for my out of town guests. At first I thought it was simple enough. I had accidentally signed up two of my email addresses so I got confused when one website was only half done. I emailed them asking them to help and they took forever to respond. I decided to email them, asking them to delete one of my accounts so there would just be one on there. That was 4 days ago and haven't heard a single thing from them. And the amount of spam I have received after signing up for this site is ridiculous. So far theknot.com has not been worth the headache they have given me. Like I said before, really wish I had read some of these review before signing up. Don't do it - you can find other much better sites out there.