Megan M.

I WILL NEVER IN MY LIFE BOOK WITH PRICELINE AGAIN!

My name is Megan, I am writing you today to let you know how FRUSTRATED I am with Priceline and how you handle your customers!
I was in San Diego for a get away and tried to book a room with your company but in the process I didn't realize what time it was and just wanted to go to sleep because I had been up very early at a blood drive prior to going to California. So my intention was to get a room for that instant but they did it for later that day and check in was@ 3! That's NOT what I needed and asked for! So Immediately I called to let them know there was a MISTAKE, but it took 30 min on hold to EVEN SPEAK to someone! By the time I had reached an agent I had drove to the Hotel to see if I could explain the situation to them but it said NO VANCANCY on the door so I explained what had happened and to your agent in which they explained that their was nothing they could do this reservation was non changeable or refundable! So as exhausted as I was I got angry because all I wanted to do was GO TO SLEEP! So I asked to speak to a supervisor and they sent me to customer escalation department and YES I got mad again because she would NOT help me! All I wanted to do was lay my head down and go to bed so yes I was LIVID when I couldn't get HELP from anyone! So do you know that I had to SLEEP in my car for a few hours because I was exhausted and I couldn't afford to get another room, Then drive 5 hours at 4am back to my house to go to sleep when this whole thing started at around MIDNIGHT! I have NEVER been treated so unfairly with a company as I had with PRICELINE! It is beyond unfair for anyone going threw this situation and hope this is NOT how you do business!

Sad to say I wrote this letter to priceline Because they would not let me speak to a Supervisor and when they responded to my letter they apologized but there was nothing they could do once I agreed to the booking…. This is the Biggest BS and I refuse to be treated like this. So EVERYONE beware of PRICELINE because they are the biggest A- HOLES I've dealt with……. Also I'm out $100 that they GLADLY kept!