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Megan K.

Contributor Level

Total Points
84

1 Review by Megan

  • Zazzle

12/18/15

After creating customized stamps for our holiday cards, getting them approved, and requesting zazzle to express ship them to us (within 5 business days)... we ended up receiving the wrong stamps. I have tried to contact zazzle via email (3 different email addresses) and phone to see if they could correct the order and ship new ones to us, NO RESPONSE! There phone# says that do to high volumes, they will not be able to respond via phone... my suggestion would be to STOP taking orders if it's unmanageable, and take care of the customer first.

So, I have taken matters into my own hands and contacted the person that the stamps we received were suppose to go to (via linkedin) and she just so happened to have ours! (That was a blessing, because its end of business day and still no response from zazzle). So we have been emailing each other back and forth all day to ensure these got to the right address, on time. What a fun day! (Could have been working on multiple other things, instead I am worried about stamps.)

I will say the stamps look great, and it was most likely an accident. I just hope they refund us for the extra shipping... we will see how that goes!

Megan Has Earned 4 Votes

Megan K.'s review of Zazzle earned 4 Very Helpful votes

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