Megan D.

I sold tickets to a concert on this website. In the email they sent me that said the tickets had been sold, they included a UPS shipping label with the words "Once we receive confirmation from the buyer that they have your tickets, you will receive payment". Well I am out of town on business, and the only shipping company within walking distance from me was FedEx. So I shipped the tickets, paid extra and got confirmation 2 days later that the buyers had received the package. Three days after that, I get an email from StubHub telling me my order was cancelled and saw they charged me $22! When I called to tell them I have an email receipt saying that the buyer got their tickets, they brushed me off and said they only get their information from UPS because they have an agreement with UPS. They would not give me my money, instead are asking the buyers to send me back the tickets. Yeah right, like they are going to do that. Way to protect your sellers StubHub! Worst customer service policies I have ever heard of. I will never order form them again.