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Rosegal contacted me after I wrote my last review when I experienced their low-quality clothing. They promised to credit my account, but never did.
DO NOT BUY! I ordered a small in the romper I purchased, and the material was so thin that it ripped as I was carefully putting it on. Picture does not match what it really is.
Dear Megan,
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
About your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com customer service
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Dear Megan A.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Please be assured that we really want to solve your problem, however, please note that we are Trendsgal if you placed an order on other website?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Trendsgal Customer Service