M B.’s Reviews of Adore Me & more

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Lingerie

6/12/15

I bought the first set and it never fitted me. Now after 6 months i came to know that they have been chanrging in my card 39.95 every month. The lady said they have emailed me. I checked now and all the emails are in spam, its like cheating me! I asked them to refund my money and they can only refund 2 months or smth. Cant believe it!

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Adore M. – Adore Me Rep Over a year old

Hello,

We are sorry to hear you had an unpleasant experience. It sounds as though you joined our flexible VIP Membership with your first order and did not shop or skip the month by the fifth.

The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.

If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience.

In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at claims@adoreme.com explaining the case and why you were not able to request a refund within our 30 day limit.

Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have regarding this procedure.

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com