Great concept poorly executed. Have had some very nice experiences in Italy as well as two not so nice ones. However, recent experience in NYC confirms other posters horrible experiences. I rented a place for a week and day or so before emailed, texted and called to confirm but did not receive a reply. Got to the address and occupant said he did not know anything about my reservation and slammed door. Here I am and call AirBnB and they say look for another listing. Right. In the evening in NYC. Get a call finally from "owner" who said he told AirBnB to cancel the reservation and it was not his fault if the company did not notify me. Of course, AirBnB keeps its fee no matter what. They do not check accuracy of listings, etc etc. They are ripe for an honest competitor to take over this concept. Caveat emptor!