Maurice P.

Been using iHerb for about 2 years, on a regular basis. Being from Canada, shipping was free for a while which was great. Then that promotion ended and shipping was reasonable. That was fine and out of their control. Then the customer service went to online chat ONLY. Impossible to call and talk to someone. Chat takes forever. Now if all goes well one doesn't need chat, but when your credit card gets over charged, and some account credits you had accumulated are gone missing, this is when it gets bad. The chat agent was willing to help, but not helpful. Said he forwarded the situation to a supervisor. Been 8 days and have not heard anything back. I will contact them again to try to get the appropriate refund and place a last order (with free shipping I was offered "for my inconvenience", but it will the the LAST ORDER I EVER PLACE WITH iHerb, EVER.

I paid for a subscription June 20,2015. I was given 3 options. One seemed more economical, it stated the price and "3 months", nothing else. Clicking on it, it takes you to the payment processing page. I failed to look this page over. The initial price was tripled, and I only found out thru my emailed receipt. The advertised price is PER MONTH, not for 3 months. Added onto this, there is a credit system, which I was not aware of during my purchase. Every time you send me message, you lose credits, so you will likely run out of credits and have to pay even more if you are active. I was really maddened by the marketing scam, deleted my picture and profile information. I called their Customer Service number. Beware: They have a no refund policy, which is apparently available in 3 different areas. They downgraded me to a 1 month subscription, instead of my quarterly, so I got a partial refund which works out to about 40%. This is high end-marketing, bordering being a scam, but they have lawyers write their policies and it's all "legal", just not ethical. Don't expect any customer service from them. I can't comment on the selection from the website. My account shall remain inactive for the month, and I cannot recommend CougarLife under any circumstances. 30 year old professional male