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Maureen F.

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81

1 Review by Maureen

  • EconomyBookings

8/11/15

I used Economy Bookings to reserve a mini van for our family of six when visiting San Francisco. Because I had read a few negative reviews, I called them to make extra sure there would be a mini van available. I was told there definitely would be. Then, upon noticing that only 100 miles a day were allowed on the car, I called again to ask how much per mile it would be once the 100 miles is gone over (we traveled to yosemite and Sequois so I knew we would go over the amount allowed). I was told 14 cents per mile. Well when we got dropped off at the rental site, FLIGHTCAR, we were told that not only was there no mini van but they had no cars whatsoever to fit five people. And because there were no minivans available at any other rental companies, we were forced to squeeze into a five passenger vehicle. My kids were not happy to sit four across on one seat, with one not buckled because it was a seat meant for three. We got no discount for our inconvenience, and were charged 45 cents/mile over the allotted 100 miles per day. We will NEVER use economy bookings again. I'd advise anyone reading this to not trust them either. Unless you are just one or two people and will be happy with whatever car they have for you... if you have specific needs, do not trust them!

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Suppport T. – EconomyBookings Rep

Dear Maureen,

I'm sorry to hear that. I would be more than happy to look into this matter for you further, and see if there is anything additional that can be done from my end. If you could please send an email to support@bookinggroup.com referencing this post and also providing your booking number, it would be greatly appreciated. Thanks in advance.

Regards, Alex
Economybookings.com Customer Service Team

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