I've been dealing with this site for over a year now. Recently I've had a few problems with my orders, one item didn't arrive, one item didn't operate and a third item was broken out of the box. Now I'm thinking to myself oh great, here comes the fight. I was pleasantly surprised, I sent pictures of the damaged items and the promptly reissued my orders! I'm very pleased with the customer service at banggood, after all that's what it's all about.