Matthew R.

Great Customer Service
This company is fantastic from all facets. I purchased an engagement ring through the make your own ring process where I chose a GIA certified ruby oval and a beautiful three stone setting. I was kept informed during the entire process as to what was happening. I received the ring in 5days (site stated 2weeks time).

Furthermore, the engagement ring looked better in person. I thought it was really pretty. My experience with GemsNY was the best customer service I ever experienced. Not only were they helpful from the beginning when I was just shopping, but also to the end after my purchase. It's hard to imagine such customer service from an online company or from a brick and mortar company for that matter.