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Luisa is an overall amazing web store for luxury clothing. I have been buying from them for 6 years and they just keep getting better. They treat their customers very well!
Totally ridiculous that a "luxury clothing" company does not have an EXCHANGE policy. They expect you to return items and process a refund back to your card and buy the item again outright, even if you simply need a different size of the same item. This it absolute nonsensical BS and a waste of time. It took me 3 weeks from start to finish to simoly get the size up of the same pair of jeans. When I called customer service they just quoted company "policies" and other faux-apologetic canned lines and hung up the phone. While their clothing is nice, customers are much better off buying from other more reputable stores with better policies like Barneys New York or Luisaviaroma, both of which treat their customers with the service and respect they deserve. Do not buy here.
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I bought twice from there, the last time I had to return it - it was a gift and the person didn't...
I'm sorry if you didn't have as great of an experience as I did... I'm in Milwaukee Wisconsin I...
Hi Matthew - We're currently looking at ways to make the return and exchange process quicker. We know as online shoppers ourselves, that delays are inconvenient. However, we do want to ensure all returns are processed properly. We're sorry for any frustration this caused, and please let us know if there's anything else we can do. Thank you for taking the time to leave us feedback. - Best, SSENSE Customer Care