Bought a RC airplane (order number *******) but transmitter was not working out of the box. Emailed and sent a video (as requested) to highlight problem. Was told that the standard, off-the-shelf 1.5V AA batteries I used burnt the transmitter. This is an unacceptable excuse for a defective product. Have tried to email back but my emails are being ignored.
01/01/2016 UPDATE: Following this review I was contacted by customer care and was promised a new transmitter. Now waiting for its delivery. I am aware that this will take some time.
FINAL UPDATE: Just to let you know that I received a new transmitter as banggood.com promised which is working perfectly.
Dear Matthew C,
We are sorry for your unhappy experience at banggood.com.
By checking your order, we will resend a transmitter, is that OK for you?
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team