matt h.

First off, I had entered my email wrong when I had made my reservations and therefor never got the confirmation email. I spoke with Elizabeth and she took care of that no problem... on top of that I had made a mistake making a reservation with no cancelations, through no fault of yours. I had miscommunication on my end and booked 3 nights when I only needed 2. However Elizabeth helped me out by contacting the hotel manager and getting the third night taken off and this was all done within 30 minutes. She saved me $150! This is my first time booking a hotel and my experience with booking.com was so great that I will not book another hotel through any other site. Again, all issues I had were my fault but Elizabeth was very understanding and took care of them fast! I couldn't be more thankful!