When you do discover a legit artist, who creates their own wares and is ultimately professional in all their endeveaours, Etsy is truly an amazing craft marketplace. Topnotch service, hassle free sales & purchases, quick & efficient help from Etsy staff should transactions turn sour...
However Etsy lately has been inundated with mass-produced Chinese re-sellers, counterfeits, art thieves, copy-cats, and the cherry on top are the otherwise real artists who will fight tooth & nail to NOT issue you your entitled refund as per Etsy & Paypal's policies. They will drag it out for weeks to escape handing out refunds or replacements should an item not arrive, arrive damaged, or incomplete.
I have had a lot of Etsy sellers start off sweet and friendly, only to become quite hostile, once I have patiently waited for a missing order to arrive after eight weeks. Or if it were not at all what I had purchased.
Etsians have sent me threats, looked up my prior buyer history with other sellers, accuse me of cutting up/damaging my own purchase to receive a petty refund, track me across the internet, and make threats against my own family members, all because I had opened a Paypal and Etsy dispute once refund negotiations had failed. Etsy staff did not take kindly to their illegal activities, suffice to say, but it is an ongoing, growing problem in the Etsy community.
Buyer beware: not all Etsians are calm, professional, and mature. Quite a number are juvenile, have meltdowns if you have any issue with your orders, and threaten you if you do not accept their refusal to send a refund despite their own store's policies, Paypal's, and Etsy's. Thankfully I have resolved these issues with the help of Etsy and Paypal stepping in to shake a fist at the Etsian for violating their ToS.