Matt e.

I received a gift card on which fraud was committed. I filed a claim, providing all documentation requested: copy of purchase receipt, completed dispute form, etc. This was over 6 mos ago; I was assured the process would take 45-60 days.

I have been patient and recently called for a status update... twice. Both times, they didnt have any answers and said they would have to "look into it". I was told I would receive a call back and both times nobody returned my call. I just called and now, suddenly, they told me they need a bank statement showing the card being purchased... after I already sent the purchase receipt.

Are they actually serious? Imagine how ridiculous I feel now having to ask the person who kindly gave me this card to find their bank statement from last year and go through the hassle of sending it to this "company". What a joke... DO NOT DO BUSINESS WITH THEM! IF YOU WANT TO GIVE SOMEONE A MONETARY GIFT, JUST GIVE THEM CASH OR WRITE A CHECK.