Matt D.’s Reviews of SaferWholesale & more

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1/10/14

Here's a timeline of the events that took place...

Dec. 20th - Ordered product through Scott (Manager) double checked with him the product I ordered was available for purchase - He confirmed it was... took my credit card # and proceeded to charge the full amount before it was shipped... Order went into processing...

Dec 23rd - Emailed - *******@saferwholesale.com to check on the status of my order...

Dec 26th - Phone to check on order with Scott - he wasn't available left msg with receptionist. Received email back from Gerardo at *******@saferwholesale.com stating total ship time from date of order is between 10 – 15 business days. I will see a tracking # between the 9th and 11th business day...

Jan 02 - Phoned and talked to Micky no tracking # yet he's going to print off receipt and leave it on Tim's Murphy's (Product Manager) desk and he'll get back to me within 24hrs...

Jan. 03 - Phoned to follow up since it's been more than 24hrs - talked to Micky - says I'm scheduled for a call back from Tim - end of conversation

Jan. 06 - No call back from Tim - phoned to follow up again - talked to Micky - notes on account - item not available anymore has been discontinued - issue refund - will receive in 7-10 business days...

Summary: received full refund back on card... Never spoke to Tim once... It would have been nice to get a phone call back explaining the situation instead of getting the run around...

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Customer-Service S. – SaferWholesale Rep Over a year old

Matt,

I am sorry to hear about the troubles you had communicating with our company, but am GLAD you did receive a full refund back on your card resolving all of your issues. The best way to contact us is in fact cs@saferwholesale.com our customer service direct email. We are an incoming call center and experience an influx in volume from time to time and it can be difficult to get upper management on the phone. If you send an email we can always have someone follow up with a phone call directly to you at our earliest possible convenience. We try to cater to each and every customer's needs, but sometimes it is much easier to contact us via email rather than call in.