Mary Z.

Needed one size larger on the tankini I ordered. Bottom was perfect. Love it. Asked if the rep could review with me the best way to get a larger size top. She seemed aggravated with my question. I told her I just wanted to understand the company policy and easiest way to exchange sizes, since this was my first shopping experience with Venus. She sighed, told me either way I was going to be paying to send it back, and that there was no way to get around the shipping charges that I would have to pay. No, I did not feel like a valued customer. No, I will not be ordering with Venus ever again. There are plenty of companies out there that get online buying, and are happy to accommodate questions on size exchanges. Very disappointed.