I purchased five different coffee mugs from them. They all managed to be damaged. When I tried to send them back I discovered I would have to pay a shipping charge and restocking fee. I feel this is very unfair since they sent me damaged goods. I will never purchase from them again. Buyer beware these guys rip people off.
Dear Mary,
I am sorry to hear the mugs you ordered arrived damaged. We want you to be 100% satisfied with your CafePress experience so we offer a 30 day no hassle exchange/refund policy. There is no restocking fee on damaged items.
Please feel free to contact us at 1-877-809-1659 or social@cafepress.com and we will be happy to assist you further. We are available Monday - Saturday 9 am to 6 pm EST.