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Mary W.

Contributor Level

Total Points
87

1 Review by Mary

  • Getaroom

3/7/14

If I could put no stars I would have. These people are the worst company I have ever had the displeasure of dealing with. My boyfriend and I booked a room for The millennium hotel in Glasgow, when we got there I handed over my confirmation email and the first thing the guy says is he has never heard of getaroom.com (lucky him). He says we are not booked into hotel and that the confirmation number isn't one of there's and the cancellation policy also isn't there's. The cherry on top was that there were no rooms left on that night so we couldn't even book another room. The hotel phoned getaroom and they were told getaroom hadn't sent over the confirmation of our reservation! The hotel did what they could and we got put in an alternative hotel however we were downgraded and wasn't what we paid for.
Emails to getaroom have proved fruitless, their response was we were to pay for another room and if there was availability we could upgrade for free to an executive room. When I emailed back to say this wasn't the response we were looking for they didn't even bother to reply. 5 emails later and they have completely ignored me, they are the worst service to deal with, unhelpful and appear quite happy to take money from people without honouring their promises. I will never use them again an I really urge no one else to use them either.

Mary Has Earned 7 Votes

Mary W.'s review of Getaroom earned 6 Very Helpful votes

Mary W.'s review of Getaroom earned a Fraud Buster vote

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