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Mary T.

Contributor Level

Total Points
82

1 Review by Mary

  • NewYorkDress

1/31/14

As I was ordering my daughters dress I clicked on the online chat to make sure I could return it. The lady said "absolutely." She failed to complete the conversation! When I got my daughter's dress and it did not fit after I followed their exact measurements I tried to get a refund. Absolutely not! They offered store credit which I had to take. Then I had to pay shipping (which is reasonable) but they also charged a $10 fee for absolutely nothing. I learned my lesson! Do not use this company unless you are exactly sure it will fit.

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Elize N. – NewYorkDress Rep

Thank you for providing feedback about your experience, as we want to constantly develop in every way possible, in order to provide our customers with the best shopping experience. We work hard to make our policies as flexible and as customer service friendly as possible to ensure complete satisfaction for all of our customers.

We do not want you to be stuck with any items that you are unhappy with, and we do not want you to be unhappy with the service that you receive from us. We would love to assist you further. Since you are unhappy with store credit, please call or chat with us so that we can provide you with an option that works better for you. We are here for you 24 hours a day, 7 days a week.

Mary Has Earned 2 Votes

Mary T.'s review of NewYorkDress earned 2 Very Helpful votes

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