Mary S.’s Reviews of Roommates.com & more

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“I sent messages to 33 people the website said were...”

9/16/14

I sent messages to 33 people the website said were matches and received 2 responses and 1 from someone who was not even a match. The 1st message I ever received in my mailbox was spam which to look at I had to get a membership. I paid $19.99 and the message was fraudulent. I did not receive any messages for days so I emailed customer service asking why the response rate was so low and never got a response. This was the biggest waste of my time, money and efforts. I feel taken advantage of and I am extremely disappointed by this website, extremely.

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Customer-Support -. – Roommates.com Rep Over a year old

Hello,

This is Roommates.com Customer Support.

I’m sorry to hear that you did not have a good experience with our site.

If you paid for a membership and the message received was a scam message, you are entitled to a refund. I’m sorry that you did not receive more valid responses.

When you receive matches that do not match the criteria that you entered on your profile it is due to the open nature of our website. Members are not required to fill out specific criteria regarding themselves or their preferences. Members who choose not to fill out certain parts of their profile such as gender, will be matched with you as long as the portion they do fill out matches your listing. It will be left to the members themselves to make contact and ask any questions they feel are important in selecting a potential new roommate.

I’m not sure why you did not receive a response back from our Customer Service, but we would like a chance to correct the issue. Please contact our Customer Support through the website and we will be happy to assist you with a refund.

Roommates.com Customer Support
support@roommates.com