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I have wrote a previous post about my experience with TicketNetwork. Since that post, I have sent documentation about my circumstances to my credit card company, the Connecticut Attorney General and Better Business Bureau. In my research, I found that TicketNetwork was cited by the Better Business Bureau for excessive consumer complaints. That said, I do not have much faith that anything will be or can be done to this business. However, as consumers we have a choice and I highly suggest choosing another ticket provider. And, if you have also had a bad experience with TicketNetwork, I hope you will let others know so they will not be treated badly as numerous people have been already. TicketNetwork's business practices are shameful.
Mary M.'s review of TicketNetwork earned 5 Very Helpful votes
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Was a wonderful evening of music in the park with a good friend.
Hello Mary! We're very sorry for your unhappiness! We did reach out to you about this order privately. Unfortunately, it appears that you did order tickets marked with a section of "Balcony" and a row marked as being "D." There is no indication that Mezzanine tickets were ordered, which would have been indicated explicitly on the ticket listing. It's also true that pricing for tickets on our site is set by the individual companies listing tickets for sale, not by us, since we don't directly own tickets. Prices therefore go up and down based on a seller's concept of how much their tickets are worth. This means there is no standard "balcony pricing" or "mezzanine pricing" for tickets. Sellers price tickets however they so desire and buyers can choose to accept the price or move on to another ticket listings. I'm afraid we cannot force a ticket seller to provide you different tickets from those you ordered if you are unhappy with the seating you purchased and the seller did provide tickets that fit the ticketing advertisement. We offered, however, to assist with a nice discount on a future order.