I have to agree with the majority of the negative views of Priceline. I had a hotel reservation for 3 nights that could be cancelled the day before by 12Noon... BUT, I only needed to cancel the last night and I called after 12Noon the day before arrival... No where did it say I couldn't change the reservation. I did not do my homework, I found their customer service anything but helpful and will not be using Priceline again. And, it turns out the Priceline price was only a few dollars less than the hotel rate with my AAA discount. Buyer Beware!