Open Sky is a middle man for several different vendors. I ordered some earrings from Vinster and they were outstanding in service, promptness and quality. However, my second order was from MyFashionville... horrible experience. The item was ordered on December 16th and supposedly picked up the post office on the 17th. There, like the majority of orders it seems, became stalled in La Habra. Post Office was no help and "customer love" was no help. Finally, two weeks later I talked to an actual person who was very very nice. That afternoon I received a new tracking number for my item. HOWEVER, AGAIN, STATUS IS STALLED FOR FOUR DAYS NOW. I really dont think they have a product to mail and that it is all a big scam! DO NOT go through the frustration I have... it is totally not worth the time and effort! No product, no refund, no nothing!