Mary G.

I purchased a dress which arrived damaged. I sent photos according to their return policy and they claim they can't see the damages and if I pay the shipping back to China they will refund 60 percent of the purchase price. This is bull. Anyone can see the rhinestone accent is damaged.

Dear Mary,
Thank you for your concern and shopping with Tidebuy.com.
Sorry but from the picture, we cannot see the problem you mentioned.
If you really don't want it or give it to your friends as a nice favor or sale it locally, you can return it back. If you keep it, we can offer you some discounts. Please check the return policy on the help center.
If you pay the shipping cost, you can send it back and we can refund you 60% of the purchasing price as it's specially made and cannot be sold again. Hope you can understand.
Thank you very much again and a nice day to you;)
If you have any other questions, please let us know and we will reply you as soon as possible.
Thanks and best regards
Melissa
Customer Service Department
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Email: *******@tidebuy.com
Website: http://www.tidebuy.com
Tel: +86-29-*******

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