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Mary G.

Contributor Level

Total Points
81

1 Review by Mary

  • JJ's House

7/30/14

If I can give zero star to this company I definitely will. Stay away from this company, they are shark.

I ordered 4 dresses to them for my bridesmaids and followed strictly their sizing chart. I received the dresses and guess what the color is way far from the photos in their website. Secondly the dresses are like 2-3 size smaller from what I needed. The dresses can only be zipped up to the waist only so its definitely way too small, same with the rest of the dresses. And the quality of the dress is a garbage. I contacted them and told them that I want to return the dress because it can never be use by my bridesmaids and ask for a refund. I also send them photos for proof that the dresses cannot be zipped up because its too small for the size we ordered. A representative name Ryan Zhang responsed that according to their quality control department the dress could fit the model very well so they are sure their dressmaker made the dress correctly. How in the world can those dress fit my bridesmaids when it can only be zipped up to the waist only! I paid $446.95 for the dresses and shipping plus $33.10 for the custom shipping which was not disclosed in their website. They offered me 15% refund of the dress value as a compensation! 15%?! So I paid almost 500 bucks for dresses that I cant even use? Plus the stress that this company will give you is priceless. STAY AWAY FROM THIS COMPANY AT ALL COST.

Update: after exchanging messages with selinda and Adam, they gave me a full refund immediately. Adam and selinda are very prompt in following up with me.

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JJ's House R. – JJ's House Rep

Dear Mary, thank you for your sharing.

Sorry that this time we did not meet your expectation and we are happy that we have reached an agreement and you are happy with our solution.

It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.

Best wishes for you:)
JJsHouse service team.

Thank you for your time and support.

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