I have been doing business with Zulily for a couple of years now. I continue to go to them because you get what you pay for and sometimes more than what you pay for. I have purchased everything from home items to clothing, jewelry and shoes. I have never returned anything. I experienced one time receiving a shoe where one shoe was a 7 and the other was an 8. I called them up, not knowing exactly how this return would go, and they promptly said they would credit my charge card for the purchase and that I did not need to mail the faulty pair back, that I could donate them or discard them, whatever I wanted to do. I was floored and relieved that I didn't have to go through the trouble and expense of mailing the "damaged" merchandise back! I know that there are several reviews that are extremely negative toward Zulily, and I understand exactly where they are coming from. I don't want to say anything negative about their experiences and opinions because I was not present throughout their situation. But I will say that when the price points are so low that it goes without saying that the merchandise will probably be equal to that low price point. Fabrics are not silk, possibly, construction is not couture, but they still, to me, have an appealing quality and the price is right. Happy shopping!