Mary C.’s Reviews of Groupon & more

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“I use to have great service from this site until recently”

7/1/11

I use to have great service from this site until recently. I ordered some shoes and hadn't received them. Finally tracked them down and they were returned as undeliverable. Normally they ship UPS but they changed their policy, they now use USPS. I don't have my regular mail delivered to my home, I use a po box. On their site, you have to use a street address and they don't allow PO boxes. I contacted Ideeli and I was told to have my deliveries sent to a friend or relatives house. I explaned I live 30 minutes away from my nearest friend or relative. What sense does that make? Ideeli is using USPS for shipping, why not allow the customer to use their PO Box as a shipping address? I was told, they would refund my membership money but they weren't going to change their policy to allow shipments to a PO box. What an inconvenience and a stupid policy change. I know I'm not the only one who this will effect. Unless it is something I truly want, I will probably never shop their again. Too bad, I really liked the site

Mary

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DeeDee L. – Groupon Rep Over a year old

Hi Mary,

I'm so sorry to hear that. You're correct, we did update our shipping methods this year to provide our members with greater service. For most packages, we use a combination of UPS and USPS services. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays.

Per our standard policy, we are unable ship to PO Boxes. I apologize if this was initially unclear to you and if it caused any confusion.

Please know that we are continually working to improve the ideeli experience based on our members' feedback, and I'll certainly share your message with our internal teams. I encourage you to reach out to us at support@ideeli.com with any additional suggestions. Thank you.

Best,

Jason Faria
Sr. Manager Customer Service