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Ordered something as simple as a pair of boots, paid a little extra for insurance, and was told to wait 7-25 business days. So I'm thinking to myself, "It's only a little less than a month, no big deal." It is now 3 almost 4 months later and I still don't have the package. In this time they've told me to wait another 60 days [which I did], check my post office [which I did, they didn't have it, and even spoke to the supervisor at the PO and told me to locate the origin of shipping - went back and asked and they waited a WEEK to respond!] AND check to see if I put my address in right ONLY AFTER telling me to wait longer! NOW they say that PayPal has given me the compensation for the package... and I didn't order through PayPal! These people are ridiculous! DON'T ORDER FROM HERE!
Tip for consumers:
Just don't... You're wasting time on this site when you could be on a better one with better service and real products!
Maryann S.'s review of DressLily earned 9 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
DearMaryann S.,
Thank you for your valuable feedback.
We have checked and the customer has already received the refund for the order not received.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com