MaryAnn G.

It took multiple emails and opening a dispute with PayPal to get my order from Roos Remnants. While the tumblers are cute, the stickers will never stand up to washing.

I placed a preorder for a weaving kit Oct. 23. Mid November I was told it was on back order, but should be shipped after Nov. 30. I called in December and was told third week of December. Today I was told Dec. 30! They gladly accepted my Paypal payment. It is very hard to get a response from customer service. I sure hope I get something in addition to my order for all the waiting time. I am less than confident that the Dec. 30 date will hold true.