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Well well well, let's see if Mr Jason answers. He seems to be the route to go when you need action from ideeli. My problem is not the merchandise or the shipping as I admit they have great sales, great quality and shipping is fast and within the expected date of arrival. But, why do we have to come here for the entire world to see our complaints after dealing with the so called "customer service" email system.
Jason: I want my $15 credit, offered on an email! The promotion stated on April 7th, Spend $100 at ideeli and the $15 credit will become available in your account by April 14,2011.
Since then, I have placed FOUR different orders and contacted your "ideeli team" who responded the credit would be posted to my account by April 14th.
Well, they need to check their calendar, today is the 16th and NO credit.
Hoping you can help...
Orders: *******, *******, ******* and *******.
Thank you
Maryanka A.'s review of Groupon earned 2 Very Helpful votes
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Hi Maryanka,
Thank you for reaching out via Sitejabber, as well as via e-mail. I'm so sorry to hear of any trouble with the receipt of your promotional credit, and am looking into this right now. Thank you also for providing your order numbers. Please stay tuned for an e-mail from me with further information.
Best,
Jason Faria
Sr. Manager Customer Service