Marv T.

I had the less than fortunate distinction of punching a clock in this viper pit not to long ago. The entire enterprise is designed around a flagrant disregard for the customer. Customers would be auto dialed 3,4 or even up to 8 times in one day. The way customer service is structured is that there is someone every step of the way to remind you to send the device because getting a customer to ship is over half the battle. Once the device is with c4l then they are free to flagrantly lowball because now they have the device and with it the upper hand. Employees are told to stress the ease of shipping the device, a process that is every bit as easy in reverse, but if you don't want the paltry sum you are being offered and ask for you device back the jargon suddenly focuses on avoiding the "inconvenience" you'll experience in attempting to get the device back. They even add inconvenience to the process as a deterrent. If you're looking to ship the device then they'll set a pick up, offering you the option of just leaving your device unattended for an untold period of time at your front door rather than having to deal with all that troublesome knocking and doorbell ringing. If you want it back they require you to sign for it "to ensure it's safety." yep, you read that right, to ensure the safety of a device that in all likelihood up to the point they agreed to return it they were calling worthless. So why the added security when returning a device they didn't care about securing when it was being sent to them? It's merely another hurdle, another thing designed to make a customer say "to hell with it, just give me the money!" also, it should be noted that if the post office tries and fails to return the device and get that signature 3 times it's "return to sender" time, baby! That means it goes back to cash4laptops! And if they have your device in their hot little hands after 30 days, according to their terms of service, it now belongs to them! And all they have to do is pay you whatever pittance they were offering after their "inspection process" that made you ask for the return of it in the first place. It is a point of pride there to purchase each device sent for as little money as possible, online quotes be damned. It's a place where ethics and morality have been replaced by sales figures and $#*!in' sales contests! It's the type of job where when you return home, if you have any soul to speak of, you have to shower until you leave for work the next day to feel even the least bit clean. Avoid it at all costs!