marvin g.

BEWARE WHEN RETURNING ITEMS!

I purchased two pairs of Valentino Rockstud flats totalling $1,237.95 on a single order. The shoes arrived in a single shipment - beautiful authentic shoes, and lovely packaging but too small!

I requested a return for both pairs through my RueLaLa account, received a Smart Label return, packed them back into the original box and took them to USPS. They processed the return within 6 days but ONLY REFUNDED $539.05 FOR ONE PAIR OF SHOES! I called and was told they would research and get back with me.

I now realize that I don't have a way to prove that I packed both pairs into the box... and someone in their returns department could have swiped the other pair and I'll be out $679.

I've opened a dispute with PayPal and my next step is to contact the USPS so I can compare the weight of my returned package versus the orginal shipment since they should be identical. If that doesn't work I'll call the police in Shepherdsville, KY. This sucks. :(

Online retailer SSENSE spies on it's paying customers! First time shopper on SSENSE I placed on order for an $1100 handbag on Saturday and discovered that their "customer service" rep spied on me on LinkedIn on Monday! I supplied a valid credit card, bill to, ship to, etc... why do they need to know who I work for and my employment history? I called, they said it's fraud protection... seriously? This is what it's come too?