Marva D.

I wished I had visited this review site before I ordered from DylanQueen.co.uk. I order a custom made dress for a wedding I was attending. The dress arrived in good time but the packaging was not as stated on the website. I opened the package to find a dress which did not look much like the picture. The dress did not fit around the bust area as it kept slipping down when I walked about, the workmanship was terrible, the dress only had one bra cup, the dress was too long even with heels. Too many problems to mention but the dress was not fit for purpose. I sent up to 20 photos of the errors and got a response telling me to take the dress to a dressmaker and they will give a 5% refund which I totally refused. Took it to a dressmaker who advised me to request a refund. I have sent an official letter of complaint of which they have until Wednesday 3rd September to respond. As of yet I have not heard from them. I have reported this to my credit card company who will dispute this on my behalf and hopefully get my money back. DO NOT ORDER FROM THIS SITE WHO ARE PURPORTING TO BE A UK SITE. All the items are made in china.