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How come it takes so long to process an order and to ship an order when it was placed on September 26 2015 and you are still processing now 08/10/2015, and you have collected payment
Marty G.'s review of MiniInTheBox earned 4 Very Helpful votes
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Hi Marty,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them:
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!