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Bad experience... ordered a lot and paid for it, then seller asks for paymeny with bank transfer! I tell the seller that I have already paid, he doesn't seem to understand. I have to send the seller images of my order status so that he agrees to ship. Finally, with no warning... Dhgate cancels the order, but the seller had agreed to ship. VERY VERY confusing site, sellers don't seem to be aware of what is going on with Dhgate. Chat support inexistant.
Martin T.'s review of DHgate earned 2 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Martin T.! We do understand that you are not happy with your experienced in our shopping site, so we will be here to help you. We have checked your order in here and we see that it was canceled because the seller didn't ship the item on time. This is the main reason why your order was canceled directly by the system so that we can process your refund. We only follow the process of order cancellation once the seller won't ship the item on time. We hope that you understand our process. Thank you for getting in touch and Have a great day!