Martin M.

I placed an order for a car in January 2015. Shortly after sending payment in full for the amount specified on the proforma invoice (the official contract) I received a message from the supplier saying they couldn't ship it to Liverpool (as agreed) and could I pay a further $1000 to have it shipped to Southampton instead. Naturally I rejected this. After a further month, the supplier decided to tell me he had cancelled the order. However, the supplier did not inform Tradecarview, who then refused to refund my money (which they still hold) as they had not had email confirmation from the supplier that the deal was cancelled. I have sent over 37 pages of emails to the supplier, on a weekly basis, asking politely for them to send a confirmation of cancellation to TradeCarView - all without response.

Despite providing TradeCarView with five full transcripts (including ip addresses) of all correspondence with the supplier, I am still waiting for a refund. Each email I now send goes into a black hole for at least two weeks, without response. When I try to use the 24/7 'customer Support' service (online chat) I get the same useless response of, I will now escalate your case to Head Office. All I can say is that Head Office must either be on the 10,000 floor, or all of the people there have their heads up their ar$es.

I would no more recommend TradeCarView to anyone than I would sell my grandmother for medical research. They claim to be a joint venture with Microsoft and Yahoo Japan Corporation - I think that is as much flannel as their claim to respond to all customer service enquiries in two days - I'm into my third week for my latest attempt to get my money back, and if I was a betting man, I'd probably put a few quid on losing my shirt.

Appalling, unresponsive, untrustworthy, uncommunicative, unhelpful and unwilling to give me my money back, despite me being the injured party here.

If they were an animal, I would have nipped out for a shotgun by now.