martine w.

This is the 2nd order I had placed with these guys, the 1st one was already bogus due to the length of time with delivery and me chasing them up on why it was taking so long! This order was a simple eyeliner set and a pkt of false eyelashes, which I ordered May 31st, for it then to show that it was shipped on the 16th June (16 days later!)... to it now being the 2nd July (another 16 days later!) and I've still not received it! Getting really tired of these overseas companies that take ages but expect payment upfront, and also make it so damn difficult to deal with customer service! 2nd time is now the charm, and its another company I wont be ordering from again.

I started to order from this company last year, and it started fine, however, since then, ive waited and waited on an order for over a month, chasing it all up with them, then having to cancel the order and then be refunded. I decided after awhile I would try them again as one bad experience doesn't mean it would be bad again, however now I placed 2 different orders... the 1st one received 2 of the tops in the items I received don't fit/sit properly so I sent in a ticket to be relied by customer service on how I go about exchanging these items. The 2nd order I received is a beautiful dress, however it is far too small and the braclet I also ordered was also far too small and chunky. Again I sent in a ticket to be emailed back that they wouldn't accept the braclet to exchange due to their return policy and instead of me sending back the dress, how about a 25% discount off the next order! Now for 1... I checked their so called return policy, and all it states is they wont do a return for jewellery etc, no reason... nothing! A policy is suppose to state facts! Being unhappy with this product and have only tried it on and put it back in its package... what is the reason for not exchanging it! Secondly, why would I keep the dress I ordered if it doesn't fit! Do they really think a 25% discount off another purchase when im so %#^$%&*%^&* at the moment would help? They're lucky if I ever purchase from them again! As far as im concerned their customer service is horrible! Now I have to wait for more responses to tickets just to get anywhere with a simple issue with a simple solution! Will not be recommending to anyone I know!